Shipping & Returns

SHIPPING

IMPORTANT COVID-19 UPDATES

Please be aware that there may be some slight delays with our processing, and delivery timeframes as freight services have been minimised due to COVID-19. 
Thank you kindly for your patience and understanding.
 

Dispatch 

Orders will be dispatched within 3-5 business days, unless otherwise stated.

Shipping Times 

Note: Due to COVID-19, these shipping times may be extended.

Destination Shipping Time (business days)
United States 12 - 30
United Kingdom 12 - 30
Australia 12 - 30
Canada 16 - 30
Rest of World 16 - 30

Tracking

Once your order has been dispatched, you will receive a notification email, which will include a tracking number and link where you will be able to track your order.

Free shipping

Free Shipping is applicable for orders over AUD $75. The discount will be automatically applied at the checkout, as long as the cart meets the following requirement;
- The order must meet a minimum amount of AUD $75

Delivery delays

Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS).

Return to sender

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point (if applicable). If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), We will contact the customer with options for re-shipment at the buyers expense.

Order cancellation

If you would like to cancel an order and receive a full refund, you may do so as long as the order has not yet been processed & shipped. Please contact us at info@strolcaddy.com
We also reserve the right to cancel and fully refund any orders at our discretion.
 

 

RETURNS

Change of mind

Please choose your items carefully as we do not offer exchanges or returns for change of mind.

Faulty or damaged items

If there is a fault with the product please contact us at info@strolcaddy.com within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process. 


We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to StrolCaddy in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3-5 business days of your order arriving back to us.

Postage costs

For faulty items that are returned, a refund for the return postage costs will be issued (please keep a copy of the receipt as proof).